Returns & Legal

(The boring stuff)

 

Return Policy 

 

We like to ensure our customers are happy with our service and our top quality products. Although, if for a any reason you are unhappy with your purchase, you can return it to us in its original unworn condition (other than tying it on for size) within 7 days of receiving the item. Just as long as it reaches us within the 14 day return period and we will issue a full refund for the item.

 

Please note: we only accept free post returns for products that are faulty, unless otherwise agreed over email. If you have ordered an item that is the wrong size you can return it to us at cost and we can send you a replacement. 

 

Please email: hello@huriahhemp.com for more information.

 

Please take a look at the steps below to return your item and allow us to process the refund efficiently:

 

  • Please add a note inside your return highlighting the reason for your return. Using your packing slip is okay.

  • On the note please also include: Name, Adress, Email, Phone number, reference number ad the date received.

  • Please securely package the contents and send it to the address listed below:

 

8 The Coppins 

New Addiington

London

CR0 9DE 

 

  • We will notify you by e-mail once we receive your item and from here it can take up to two weeks to process your refund. 

Privacy Policy & Cookies Policy 

What do we collect? 

 

We collect information which allows us to give you the best experience on our website. This can be through collecting details which allow us to carry out our primary function in fulfilling retail orders. 

 

Examples of these are: 

 

  • Name

  • Address 

  • Phone number 

  • Email 

 

 

How do we collect your data?

 

You directly provide Huriah Hemp with most of the data we collect. We collect and process data when you: 

 

  • Join our Huriah Community Forum

  • Order a product from our website 

  • Join our Newsletter service 

  • Use or view our website via your browser’s cookies

 

 

How we will use your data? 

 

Huriah Hemp collects your data so that we can: 

 

  • Fulfill retail orders 

  • Provide agreed services to our users

  • Send newsletters to agreed users 

  • Allow you to be a part of the Huriah Community Forum (if accepted) 

 

When Huriah Hemp processes your order, it may send your data to, and also use the resulting information form, credit reference agencies to prevent fraudulent purchases.

 

 

How do we store your data?

 

Huriah Hemp stores your data in our secure servers which are encrypted. 

 

Huriah Hemp will keep your order details for no longer than 6 months, till it is securely removed and deleted.

 

 

Marketing 

 

Huriah Hemp would like to send you information about products and services of ours that we think you might like. 

 

If you have agreed to receive information from us you may also withdraw at any time by unsubscribing.

 

This can be done by following the ‘unsubscribe’ link in our last email.

 

 

What are your data protection rights?

 

Huriah Hemp would like to make sure you are fully aware of all of your data protection rights. 

 

Every user is entitled to: 

 

  • The right to access all information containing your personal details relating to you. We may charge a small fee for this service.

 

  • The right to rectification of any data we hold in relation to you that you believe to be inaccurate. Or to complete any information you believe is incomplete. 

 

  • The right to erase any personal data we hold in relation to you, under certain conditions.

 

  • The right to restrict the processing of your personal information, under certain conditions. The same applies to the rejection of processing your personal information.

 

  • The right to port data we have collected in relation to you to another organisation, or directly to you, under certain conditions. 

 

If you make a request we have one month to respond to you. If you would like to exercise any of the rights, please contact:

 

queries@huriahhemp.com

 

 

 

 

 

What are cookies?

 

Cookies are text files placed on your computer that collect standard log information and visitor behaviour. When you visit our, we may collect information from you automatically through cookies or similar technology. 

 

For further information visit, allaboutcookies.org

 

 

How do we use cookies? 

 

Huriah Hemp uses cookies in a number of ways to improve your experience on our website, including:

 

  • Keeping you signed in 

  • Understanding how you use our site

 

 

What types of cookies do we use?

 

There are many types of cookies though our website uses:

 

  • Functionality – We use these so that we recognise you on our website and remember your previously selected preferences. These could include language preferences or location selected. 

  • Advertising – We use these cookies to collect information about your visit to our website, including the content you have viewed., the links you have used and followed. Huriah Hemp also shares some limited aspects of this data with third parties for advertising purposes. We may also share this collected data with our advertising partners. This means that when you are on another website you may be shown advertising based on your browsing pattern on our website. 

 

How to manage cookies.

 

You can set your browser not to accept cookies. Though as a result some of our website may not function as a result. 

 

 

Privacy policies of other websites

 

Huriah Hemp contains links to other websites. Our privacy policy only applies to our site. 

 

 

Changes to our privacy policy 

 

Huriah Hemp regularly reviews its privacy policy to ensure it is GDPR compliant. This policy was last updated on 15 May 2020. 

 

How to contact us 

 

For queries in relation to any of our policies please email us on:

 

queries@huriahhemp.com

 

 

How to contact the appropriate authority

 

Should you wish to report a complaint or if you feel Huriah Hemp has not dealt with your concern in a satisfactoru manner, you may contact the Infor

©2020 by HURIAH HEMP.